Returns & Exchanges

At Flask Fine Wine & Whisky, we strive for perfection in every bottle, but we understand that issues may arise. Due to legal regulations regarding alcohol sales, we offer returns or exchanges specifically for damaged, corked, or incorrectly fulfilled items within 14 days of purchase.

Return Process

• 1.
  Inspect Your Order

  Examine your bottles upon delivery and document any visible damage, leakage, or signs of spoilage with clear photographs.

• 2.
  Contact Our Specialists

  Email our customer service team with your order number and evidence of the issue to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Secure Packaging

  Repack the bottles securely in their original shipping containers or equivalent protective packaging to prevent breakage during transit.

• 4.
  Shipment and Refund

  Affix the provided shipping label and drop the package at your nearest carrier location; once received, we will issue a full refund or send a replacement bottle.