Frequently Asked Questions
Everything you need to know about your fine wine and whisky experience.
Does someone need to be home to sign for my delivery?
Yes. Per federal law, an adult aged 21 or older must be present to sign for any package containing alcohol. We recommend shipping to a business address if no one is available at home during the day.
How do you ensure my wine isn't damaged by extreme temperatures?
We monitor weather conditions closely. During periods of extreme heat or cold, we may offer weather holds or suggest expedited shipping with ice packs to ensure your fine wine arrives in optimal condition.
What is your return policy for corked or spoiled wine?
If you believe a bottle is corked or flawed, please contact us within 30 days of purchase. We require the bottle to be returned with at least 75% of its contents remaining for our team to verify the defect.
Which states do you currently ship to?
Shipping regulations for alcohol vary by state. Currently, we ship to most U.S. states where law permits. Please enter your zip code at checkout to see if delivery is available in your area.
Can I pick up my order in-store?
Absolutely. Select the 'In-Store Pickup' option during checkout. You will receive an email notification as soon as your order is packed and ready for collection at our retail location.
Are the vintage years listed on the website guaranteed?
Yes, we take great care to ensure our inventory reflects the specific vintages listed. If a vintage transition occurs, we will contact you for approval before shipping a different year.